Returns and Refunds Policy

7-Day Policy

Our money-back guarantee is available for up to 7 days from the delivery date and does not apply to sale items, custom jewellery or rough materials/gemstones

Any refund requests outside of this 7 day must be made in accordance with the below section titled ‘Your entitlement to a refund or exchange’.

Your entitlement to a refund or exchange

You will be entitled to a refund or exchange where we are required to do so under any relevant laws, including the Australian Consumer Law. You may ask for a refund or exchange, if an item has a major problem, or is significantly different to what you asked for.

Returning items to us

If you wish to return an item to us, we recommend that you contact us immediately within the 7 day evaluation period. Delayed claims for refunds or exchanges may lead to your request for an exchange or refunds being rejected.

We reserve the right to assess the condition of a returned item prior to offering a refund or exchange. This may result in a refund or exchange being refused by us. You may be entitled to a refund equal to the cost of the item only. You may be entitled to an exchange for an identical item, or one of a similar value.

How to return your item

IMPORTANT: Please contact us prior to shipping as valuable items such as opal, if not disclosed correctly, may be liable for customs duties and taxes including an unrefundable 10% GST component.

Package the item/s in a shipping bag or box that will prevent damage in transit. We recommend similar packaging to what you originally received the item/s in. If possible, include the original packaging for the returned item.

Beausaic Design takes no responsibility for items that are returned but become lost or not delivered to us. If you are concerned about loss or damage in transit, you should consider adding tracking or insurance. However, this is at your sole discretion, and Beausaic Design makes no representations or warranties in relation to the security of returned item/s.

Upon receipt of the item/s, we will inspect them and if they are returned in accordance with this Refunds & Returns Policy and we are satisfied that you are entitled to a refund or exchange, we will issue you with a refund or exchange.

Return Address:

Beausaic Design

67-69 Marshall St

Machans Beach QLD 4878

Australia

Return delivery charges

We recommend you return the item to us via a shipping method that allows the delivery can be tracked and insured. All shipping costs will be the responsibility of the customer, until such to that we have confirmed that there is a fault with a product or that we have made a shipping error.

Provision of refunds

If after assessing the condition of the returned item/s, your refund is approved, we will send you an email confirming that your refund will be issued. Refunds will generally be processed within five (5) to seven (7) days of our receipt of returned items.

All refunds will, generally, be issued via the same payment method used to purchase the items. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within five (5) days of us notifying you that a refund has been issued.

Last Updated 08 August 2023